JoChaho.pk

FAQ's

  • Do I need to set up an account to place an order?

    Creating an account on JoChaho is not obligatory. You can use a guest account to checkout without registering. However, an account on our website gives you access to the following benefits:

    • Manage your account details, track your order status and review past purchases
    • Save your shipping details for future purchases and a faster shopping experience
    • Keep track of your past purchases
    • Be informed about our latest stock, special online promotions and discounts!
  • How do I place an order?

    Orders can be placed as a registered user or even as a guest. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

  • How do I know if ‘Jo Chaho’ has received my order?

    After you place your order on the website, you will receive an email from Jo Chaho to confirm that your order has been placed. This will not, however, indicate that the order has been shipped. That information may be confirmed under “My Orders” in your account dashboard.

    If you’re not a Preferred Customer, then you may email our Customer Care at help@jochaho.pk with your Order ID for your required information.

  • How long will it take for my order to be delivered?

    • Your order will be delivered in 3-5* working days.
    • *In case of made-to-order products, remote location deliveries OR under special conditions outside human control (e.g. natural disaster, strikes, social unrest, war etc) this duration may extend.
  • What kind of payment methods do you accept?

    Currently, the following payment methods are accepted:
    Cash on Delivery
    This option is available for customers throughout Pakistan. Using this option, you can pay cash to the delivery agent upon receipt of your order. Please ensure that you have the exact amount at hand since courier persons or our delivery agents do not carry change/petty cash.
    Prepaid Options
    We accept all Credit/Debit cards. Once you select that option you will be re-directed to a safe page where you will fill in your information and make the payment with ease.

  • What if an incorrect/damaged item is delivered to me?

    We take complete care to ensure that each order reaches the correct recipient. However, in case such a mishap does occur, you need to notify us within 7 days of order delivery, so we can process the replacement or refund via discount coupon. You can call our customer care helpline or email us at help@jochaho.pk and relay your query.

  • What if an incomplete order is delivered to me?

    Full care is taken to ensure that only complete orders are shipped out. However, in case there is any missing item(s) in the order, you need to notify us within 7 days of order delivery. You can call our customer care helpline or email us at help@jochaho.pk and we will make sure that your queries are entertained.

  • Are there any shipping charges?

    On every order with total value less than PKR 1,500/-, shipping charges of PKR 150/- will be charged.

  • What is the procedure for cancelling an order?

    Order cancellation is dependent on whether or not it has been shipped. Generally, all orders are shipped after 24 hours, so send your order cancellation request tohelp@jochaho.pk within that time. If the order has been shipped, you will be unable to cancel the request.

  • What are cookies and how do they affect me?

    A cookie is a tiny amount of information stored on your computer by your web browser to track your movements within websites. We use cookies on this website (small text files with information on your navigation in this site) with the main objective of improving your browsing experience.

  • I have a comment/suggestion regarding your product/service.

    We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our Customer Care with your comments and suggestions.

  • What if my product is different from the one I received?

    If you have received a product that is not like the one showcased on JoChaho.PK or if it is defective or damaged, you can return the product or get it exchanged for another one, be it similar or not.

  • What do I do if I want to exchange a product?

    If you need to exchange a product for the same item or any other, send us an email at support@jochaho.pk and our Customer Support Representative will guide you accordingly. You can even take your product to the nearest RD store and get it exchanged.

  • How long do I have to exchange the product?

    You can exchange a product for up to 07 days from the date you purchased it.

  • How do I know if my product is eligible for exchange?

    To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be entertained for Exchange or return.

  • Do you require anything to exchange a product?

    Yes, we do. To complete your return, we require a receipt or proof of purchase. This can be anything from your receipt to the bank statement that signifies you paid for the product.

  • How do I use my warranty?

    All our products come with Manufacturer’s warranty. If there is any manufacturing fault that surfaces right after you have purchased your product or during the warranty period mentioned on the warranty card, you can contact the Customer Support Service of the relevant manufacturer.

  • Do you offer repair Services?

    No, we do not offer any sort of repair services.